At xo789, your privacy is more than a legal obligation — it is the foundation of trust that shapes every decision we make. This document transparently explains how we collect, use, store and protect your personal data as a player on our platform.
We take a comprehensive approach to protecting your personal data — from technical measures to day-to-day operational policies across the platform.
All data transmitted between your device and xo789 servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems and strictly limited access granted only to authorised personnel.
Xo789 has never sold and will never sell your personal data to any third party for marketing or commercial purposes. Your data belongs entirely to you.
You have the full right to access, correct, download or request the deletion of your personal data at any time through our customer support channels, which operate 24/7.
All our data management practices comply with the Personal Data Protection Act (PDPA) and applicable data protection regulations, ensuring your legal rights are always upheld.
In the event of any security incident involving your data, xo789 is committed to notifying you within 72 hours via your registered email.
Welcome to the xo789 Privacy Policy. This document is an agreement between you ("User" or "Member") and xo789 ("Platform", "us") regarding how we handle your personal data. We believe transparency is the foundation of trust, which is why we have written this policy in plain language that all Malaysians can easily understand.
By registering or continuing to use the xo789 platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, we recommend contacting our support team before continuing to use the platform.
To provide you with a secure, personalised, and high-quality service, xo789 collects certain categories of information. We only collect data that is strictly necessary for the stated purposes and nothing beyond that.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, identification card number, date of birth, gender | KYC verification & legal compliance |
| Contact | Phone number, email address, residential address | Account communications & customer support |
| Financial | Bank account number, bank name, e-wallet details | Deposit & withdrawal processing |
| Technical | IP address, device type, operating system, web browser | Security, fraud detection & analytics |
| Usage | Game history, wagering, session duration, game preferences | Experience personalization & responsible gaming |
| Communications | Live chat logs, support emails, feedback | Service improvement & transaction records |
Important Note: xo789 does not directly store your credit or debit card information. All card transactions are processed through authorised third-party payment providers that comply with PCI-DSS standards.
Every piece of data we collect has a clear and legitimate purpose. We do not process your data arbitrarily. Below are the key ways we use your personal information:
You may withdraw consent to receive marketing communications at any time by contacting our customer support or through your account settings.
Xo789 processes your personal data on the basis of one or more legal grounds recognised under Malaysia's Personal Data Protection Act (PDPA) and related regulations:
Xo789 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your data in the following limited circumstances:
All third parties that receive your data are bound by strict confidentiality obligations and are prohibited from using that data for any purpose other than those specified in their service agreements with xo789.
Xo789 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the xo789 platform.
xo789 does not use third-party tracking cookies for targeted advertising. All analytics cookies we use operate within a strictly controlled environment.
Protecting your personal data from unauthorised access, loss, misuse, or disclosure is an absolute priority for xo789. We have implemented a comprehensive suite of technical and organisational security measures:
While we take every reasonable step to protect your data, no system can guarantee 100% absolute security. We encourage you to do your part by keeping your account password safe.
Xo789 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following are general data retention guidelines:
| Data Type | Retention Period | Justification |
|---|---|---|
| KYC Identity Data | 5 years after account closure | AML compliance & financial regulatory requirements |
| Transaction Records | 7 years | Statutory accounting & audit obligations |
| Game Logs | 3 years | Dispute resolution & game integrity |
| Communication Logs | 2 years | Customer support records & complaint resolution |
| Technical Data (IP, Session) | 12 months | Security & fraud prevention |
| Cookies & Analytics Data | 24 months | Platform performance analytics |
Once the retention period expires, data will be securely deleted or fully anonymized so that it can no longer be linked back to your identity.
As an xo789 player and data subject under applicable law, you have several important rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
You may request a copy of all personal data we hold about you at any time. We will fulfil this request within 30 days.
If any of your data is inaccurate or incomplete, you have the right to request a correction and we will update it promptly.
You may request the deletion of your personal data under certain circumstances, subject to any active legal retention obligations.
You may request a restriction on the processing of your data under certain circumstances, such as during a data accuracy verification process.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes or based on our legitimate interests at any time.
To exercise any of the above rights, please contact our Privacy Officer at [email protected]. We will acknowledge receipt of your request within 3 business days and resolve it within 30 days.
In certain operational situations, your personal data may be transferred to or processed outside Malaysia, particularly when we use cloud service providers or international technical infrastructure. xo789 ensures that any such data transfer is carried out with adequate safeguards.
Safeguards we implement for cross-border data transfers include:
The xo789 platform is exclusively for individuals aged 18 years and above . We do not intentionally collect, store or process personal data from any individual under the age of 18.
During the registration process, we implement strict age checks and identity verification (KYC) to ensure only eligible adults can register and use our platform. If we discover or are notified that a child's data has been collected without proper consent, we will take immediate action to delete that data and close the relevant account.
If you believe that a minor has registered an account on our platform, please contact our support team immediately at [email protected] so that appropriate action can be taken immediately.
The xo789 platform may contain links or integrations to third-party services such as game providers, payment providers, and communication platforms. This Privacy Policy applies solely to the xo789 platform and does not cover the privacy practices of those third-party websites or services.
We recommend that you read the relevant third-party privacy policy before engaging with their services. xo789 is not responsible for the privacy practices or content of third-party websites.
Xo789 reserves the right to amend or update this Privacy Policy at any time in response to changes in law, technology, business operations, or other relevant requirements. When material amendments are made, we will:
Your continued use of the xo789 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes, you may contact us to discuss the available options.
We recommend reviewing this Privacy Policy periodically to stay up to date on how we protect your data.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our Data Privacy Officer (DPO):
We are committed to resolving any privacy concerns you may have promptly, transparently, and professionally. Your satisfaction and trust are our top priority.
Xo789 does not merely comply with the law — we believe that your trust is the most valuable asset we hold as Malaysia's leading gaming platform.
Fully complying with Malaysia's PDPA and international data protection standards.
We clearly explain what we collect and why — no confusing technical jargon.
Access, correct or delete your data at any time. The power is in your hands.
256-bit SSL encryption, multi-layered firewall, and 24/7 threat monitoring.
Your data is safe with us. Join the largest Malaysian player community and enjoy a world-class gaming experience with complete peace of mind.